Operations Lead

Birmingham, AL

About the job

Do you enjoy developing others and creating a team-oriented culture? At Chick-fil-A Wildwood Centre and Chick-fil-A Vestavia Hills, we are looking for individuals who are motivated and passionate about serving their team and guests. We value our team members and have a centralized mindset to bring our best when servicing our guests. You will have the opportunity to grow as a leader, collaborate on a team, and train/coach team members in giving guests great service. 

What You’ll Do

  • Run the day-to-day operations

  • Manage, coach and develop team members

  • Adequately train new team members

  • Ensure guests and team’s safety and satisfaction

  • Demonstrate CORE 4 when serving guests: share a smile, maintain eye contact, speak enthusiastically, and stay connected by making it personal

  • Stay engaged with business metrics including, but not limited to, guest satisfaction, food cost, and labor

  • Ensure all team members are focused on serving guests at all times

  • Interact with guests in ensuring great guests experiences

Who You Are

  • 1+ years of restaurant experience

  • Strong relationship builder

  • Detailed-oriented

  • Growth-mindset

  • Fast learner

  • Able to handle high volume operations

  • Professional in appearance, communication, and actions

  • Able to motivate others and create structure


  • Competitive benefits

  • Flexible schedules

  • Scholarship opportunities

  • Continuous development opportunities